Frequently Asked Questions

What is your return policy?

Please see our Return/Exchange policy here

 

How do I know if my items are back-ordered?

Before you purchase, please make sure to read each item description carefully regarding back-order dates. You will be updated via email with any changes in your order.

 

The item I want to purchase says Special Order Item. What does that mean?

Some of our items are special (made-to-order) items. Please note that we do not accept returns on items labeled as ‘Special Order Items’.

 

How quickly will my order ship?

We ship our products out as quickly as possible. Orders will ship out Monday-Friday. We allow 3-5 business days for order processing. In-stock items will be shipped out within 3-5 business days. Please check for any back-order dates or special order items with longer production times on the listing.

 

I ordered personalized items on 2 separate orders. Why are the names different sizes?

We create all of our personalized items in-house. Our graphic designers use their best judgment when sizing personalized items. We cannot guarantee that the sizing will be exactly the same. If you place 2 separate orders and want the sizing to be as close to the same size as possible, please let us know.

 

What if my package is lost or stolen?

We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Please note that refunds are not issued on lost packages. 

 

Why are my items from my order shipping separately?

If you have items on your order that are considered ‘Special Order Items’, they may ship separately than your in-stock items as they take longer to produce. You will receive an emailed shipping notification along with tracking when as the items ship.

 

Can I modify or cancel my order?

If you need to cancel your order, please message us. However, due to the volume of orders we have to process daily, we cannot guarantee that we will be able to cancel your order before it leaves our warehouse. Please note that you must notify us within 24 hours when wanting to cancel a personalized item. We try our best to get personalized orders in to production quickly and we cannot make changes once it is in to printing.  

 

Do you accept exchanges?

After an order has left our warehouse, we are unable to accept exchanges. If you need a different product (excluding a damaged item), please reach out to our customer service team to initiate a return for a refund.

 

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at orders@cadenlane.com

 

What is the best way to wash and dry all knit items (i.e crib sheets, changing pad covers, swaddles, knot gowns, maternity robes)?

The fabric we use to make our crib sheets, changing pad covers, swaddle blankets, knot gowns, and maternity robes are very delicate. Due to the delicate nature of our fabric, we advise that you do NOT wash these items with abrasive fabrics such as zippers, buttons, Velcro, etc. In order to preserve the color and prevent pilling, we recommend using a gentle, phosphate-free detergent (i.e. Woolite, Dreft, or Free & Clear) and washing on a delicate or gentle cycle. Most of our customer have found that line drying these items have lengthened the life span of these particular items.

 

My item is damaged. What do I do?

If you receive an item that is damaged, please message us with a clear photo of the damaged area. Please DO NOT throw the item away if it is damaged prior to taking a photo or sending it to us for inspection. We cannot replace a damaged item if we do not see the damage.

 

Do you offer wholesale pricing?

At this time we are not excepting wholesale accounts.

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